Right Choice Insurance Brokers ('RCIB') is
a motor insurance broker with great insurer relationships, helping to deliver competitive premiums to those customers who typically find it more difficult to buy insurance online.
Right Choice Insurance Brokers Ltd
Full Address. St James House, 27-43 Eastern Rd, Romford RM1 3NH, United Kingdom
Phone.+44 1708 336519
01708 336519, +44 1708 336519
website.https://www.rcib.co.uk/
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Right Choice Insurance Brokers Ltd
St James House, 27-43 Eastern Rd, Romford, United Kingdom
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5 months ago
I have received excellent service from the customer service representative today. Her care and concern for me as an older disabled part home owner, goes way and beyond what is required of administrative workers working in many public …More Response from the owner5 months ago
Thank you for your review, we really appreciate your comments about Tammy. We will pass on the feedback
2 months ago
You deserve 0 rating unfortunately there is no option for that.
Alas, I did not read the reviews online before purchase since the purchase of this policy was hasty one. …More Response from the owner2 months ago
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided, so if this changes - such as your …
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3 months ago
My dealings with Amanda specifically was overall positive. She was incredibly helpful and informative. …More Response from the owner3 months ago
Thank you for insuring with us and thank you for the feedback re the phonelines.
5 months ago
It takes a long time to get through on the telephone ☎️ line but once they answer, I'm able to get my queries resolved. Worryingly, when I bought my new car and updated them of the new registration number, they did not update this and I …More Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
2 months ago
I insured my car from right choice insurance brokers on 23/June/2022 with initial payments of £185. After 20 days I got my insurance cancelled on 12/July/2022. they re requesting outstanding balance of £351 after cancelling my policy, …More Response from the owner2 months ago
Thank you for your review, we do take on board all feedback given. Our cancellation fees are included within your documents and are available to view prior to purchase. A member of the Complaints department will be in contact with you shortly.
5 months ago
AVOID AVOID AVOID!
I wish I had listened to the previous reviews - exact same story here. They have taken the insurance policy, taken £1000 in annual fees, only to then cancel my …More Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
4 months ago
Avoid this company.
On the last month of my cover they sent me a letter stating they’re going to charge me £150 more because I’ve gone over my mileage. This was during lockdown, I …More Response from the owner3 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
2 months ago
Very poor service, if I could give it 0 stars I would. I called today to add a second driver and they told me I needed to pay an additional £200 for points on my license which had already expired. Not even this, but they also told me there …More Response from the owner2 months ago
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
a month ago
I wish I could put 0 stars but unfortunately that’s not an option.
horrible and rude customer service and staff, they charged me £200+ because I didn’t mention my expired point which I didn’t know I had to mention since the …More Response from the ownera month ago
Thank you for your review, as per our terms and conditions you would have a duty of disclosure to make us aware of convictions from the last 5 years. However, we understand mistakes can happen due to the potential time since the conviction. …
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a week agoNEW
Worst insurance company I ever had to deal with.
If I could give 0 stars, I definitely would. In fact, 0 stars would be far too …More Response from the owner6 days ago
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
2 months ago
My husband took out a policy which was a fair price. 10 days later they send a letter saying they have upped the price by £800 for a claim that was on my insurance but was not settled. Husband asked to remove me to reduce the policy back as …More Response from the owner2 months ago
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
4 months ago
Quoted 4 different premiums for a Mercedes. This company kept telling me that the registration number didn't match my vehicle model Paid up down loaded docs and found I had been insured for a Yugo! On the last call it took another 45 …More Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
3 months ago
Absolute disgrace of a customer service
Every time I phone them after 1hr plus of being on hold they finally pick up, then after giving my details they tell me and insist the car I’m telling them the …More Response from the owner3 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
3 months ago
I m very happy with customer service good communication very helpful.
Thanks Alex
Excellent service
Response from the owner3 months ago
Thank you for your review, we really appreciate your comments about Alex. We will pass on the feedback
3 months ago
AVOID.
Hate that I have to press one star . Took insurance out with them, they message me telling me they need my ncb and I have to get it pretty sure moat insurance …More Response from the owner3 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
4 months ago
I was very pleased with the service I received today and very helpful and am happy that my insurance got sorted out for tomorrow morning thanks very much
Response from the owner4 months ago
We always appreciate customer feedback and are pleased to here you were happy with the service.
4 months ago
I'm first time using this insurance company.but..kristy deal with my insurance..she is very friendly.. politely.....she gave me very good quote....and explain me everything so nice...thank you so much Kristy...
Response from the owner4 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
3 months ago
Phone answere very quickly by a pleasant sounding man (charlie )checked all details advised on extras and rechecked cost to insure my car
Quick Simple hassle free …More Response from the owner3 months ago
Thank you for your review, we really appreciate your comments about Charlie. We will pass on the feedback
a month ago
Worst Motor Insurance Company ever me and my husband dealt with. They just take your money for nothing..."all the cancelation fee are included in our contract"....really? I read the contract, just general stuff...not a sum or nothing. They …More Response from the ownera month ago
Thank you for your review. We take on board feedback and if something has gone wrong, we will do our best to put things right. I can confirm all of our cancellation fees are made available to all customers prior to purchase. Please see our …
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4 months ago
After checking my policy well within the cooling off period and prior to the policy starting, I found a mistake on the policy, when I rung to amend it I was told there would be an increase in the price. I told them I didn't want to pay …More Response from the owner4 months ago
Thank you for your review, We take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
3 months ago
Utterly terrible customer service - I'm quite sure it just does not exist. I have emailed 5 times regarding NOT renewing my policy with no response. I am hounded every day with texts and emails asking me to renew, even phone calls asking to …More Response from the owner3 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
3 months ago
Absolutely shocking company not even worth 1 star!!
I got insured with ladybird paid my deposit to then receive text and emails from this company within 2 days they put my insurance up by 228 then they put it up …More Response from the owner3 months ago
Thank you for your review, We take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
a month ago
I would give 0 stars if I could. Absolutely disgusting!!! Not helpful if needed. If you make your application on the comparison sites make sure all the details you put on your application are right as they will keep reviewing your …More Response from the ownera month ago
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
a week agoNEW
AVOID AT ALL COSTS!!!! I've been buying car insurance for over 40yrs & this has got to be the worst company I've ever dealt with!!
Bought insurance week before Xmas, actually on Xmas day they started messaging …More Response from the owner6 days ago
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
3 months ago
Your a bunch of scammy c🤬nts. I’ve just read the review from Ehsan tariq. And you’ve done the same thing to me. Scamming people for extra money. Telling me my purchase date was incorrect. I was not f🤬king incorrect. I knew something was up. …More Response from the owner2 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
2 months ago
recently had to cancel my policy and i tried several times to contact rcib however always ended up going through to the insurance company and not rcib even when the insurance company transfered me to them i ended up back through to the …More Response from the owner2 months ago
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
2 months ago
DO NOT BUY THIS INSURANCE.
I WAS CHARGED £200 FOR TWO DAYS. …More Response from the owner2 months ago
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
2 months ago
Honestly save yourself the headache and avoid this company at all costs!! Yes even if they are cheaper than others!! They are a complete con and full of lies. They dont have copies of all call recordings just the ones that suits them. They …More Response from the owner2 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a month ago
******AVOID AT ALL COST *******
I took out a policy with this company and wished to cancel it within the 14 day …More Response from the ownera month ago
Thank you for your review, we take on board all feedback that has been given and do our best to put things right. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience further, please contact customerchampion@rcib.co.uk
a week agoNEW
I had full comprehensive insurance with this compnay in 2018 and my car was stolen and they said its not worthy of geting it repaired and its not worth them paying out for what the cars worth hang on evan third party fire and theft covers u …More Response from the ownera week ago
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
4 weeks ago
You deserve 0 but no option
Usually legally you are allowed 14 days to cancel without charges but you charged £60 one day after for cancellation and the insurance did not even start yet …More Response from the owner3 weeks ago
Thank you for your review. Our cancellation fees are included within your documents and are available to view prior to purchase, and they are in line with regulatory guidelines. If you would like to discuss your experience further, please contact customerchampion@rcib.co.uk
a month ago
AVOID AT ANY COST! WORST INSURANCE BROKER EVER...
Unnecessary paperwork demands and rude staff! …More Response from the ownera month ago
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
2 weeks agoNEW
Was asked to send v5 to insure due to name spelt wrong sent copy asked me to send back to dlva to renew done this I was then bombarded with e mails for the v5 and told they would cancel insurance I still have not revived v5 but had my …More Response from the ownera week ago
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will like to investigate this further for you.
2 weeks agoNEW
they stole money from my account i will see them in court! failing that i will simply drive to their office and retrieve my money! not fuking happy
Response from the owner2 weeks ago
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
a month ago
AVOID AVOID AVOID absolutely cheating and you will simply loose money and if you call them you don’t get a proper response they’ll say if you need to cancel it 20% commission and another charge for setting up the policy fake reasons …looting… be very careful with these people …
Response from the ownera month ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
a month ago
Scamming dirty people, DO NOT go with this wack job of a company they love to just take your money give you no paper work harass you because they didn’t ask for your driving license/ cbt saying they will cancel my insurance theses are dirty …More Response from the ownera month ago
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
8 months ago
Do Not touch this company. Went to renew my car insurance on the middle of March. All was good, paid the deposit. Then they cancelled the policy. So I went elsewhere, no problem, or so I thought. …More Response from the owner8 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
6 months ago
Please avoid this insurance company I got insurance from them and within few hours they cancelled the insurance. I try to call them to find out what went wrong after 1 hour hold on phone they finally answer my call call when I ask them the …More Response from the owner6 months ago
Thank you for reaching out to us, we do value feedback from all of our customers. Thank you for taking time out to speak to us, we always do our best to help and rectify things that may have gone wrong. If you need any further assistance, please contact customerchampion@ricb.co.uk
5 months ago
Worst insure brokers I’ve used in my life. Ended up charging me over £100 extra a month due to a wrong date of car purchase date even though I provided proof, then was charged £280 to cancel, which was 10% of policy price and other fee’s. …More Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
Horrendous company, at least 20 documents required to send in (through a completely inept portal) and a new one requested every day. These people could literally steal mine (and my named driver's) identity if they wanted to the amount of information they have requested, all for simple car insurance. Avoid like the plague.
Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
Took out policy on go compare with this company as it was the cheapest everything seemed ok paid £154 deposit alls good then I get payment schedule from finance company. saying it had gone up an extra £30 called right choice. an abrupt call …More Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
AVOID. AVOID. AVOID, AT ALL COST
I went with this company a month ago. Paid the deposit etc all is good. I then …More Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
4 months ago
I was with complete cover for the last few years & due to the company deciding to move away from Building & content insurance? I was politely asked to be transferred by complete cover to “Right Choice” who would not only have all my details …More Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
6 months ago
Surprised they are still in business after all the scam complaints. They cancelled my insurance out of the blue because I wouldn’t pay them extra fee’s and other things after getting a upfront annual quote. I Paid in full online for the …More Response from the owner6 months ago
Thank you for feedback, we are sorry to hear of your experience. Please contact us on customerchampion@rcib.co.uk as we would like to investigate this further
6 months ago
Son took policy for him and myself. Had it a few days. They want to cancel it due to a typo on dob. Was £640 now want £1500. If cancel want £200 plus. Avoid this company. We sent driving licences etc and proof of no claims so they must accept some of this.
Response from the owner6 months ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
3 months ago
Please run from this brokers. I got car insurance from them and initial payment of £185. I had to cancelled my policy due to notusing the car anymore as work ends after 19 days. Now they requesting £392 + my £185 deposit instead of the …More Response from the owner5 months ago
Thank you for your review. We take on board feedback and if something has gone wrong, we will do our best to put things right. I can confirm all our cancellation fees are made available to all customers prior to purchase. Please see our …
More
4 months ago
They offer low premiums but can't deliver. I've spent this morning trying to get through three times and after 90 minutes of waiting on the third call, I have given up. They don't make clear at the outset that they want additional …More Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
6 months ago
So my review changed half way through writing from a 1 star to 4 star.
*I was on hold as beginning the review.*
I have in the last week taken out a policy. I went through money supermarket. I …More Response from the owner6 months ago
Thank you for insuring with us and thank you for the feedback.
5 months ago
Excellent service well explained in detail of policy and help full wish there was more people like this
Response from the owner5 months ago
We always appreciate customer feedback and are pleased to hear you were happy with the service.
4 months ago
I have spent 3 hours 10 minutes on the phone to right choice! Should be called wrong choice to try to get a windscreen replacement. When February comes I will definitely not be renewing with this terrible company. Will tell friends and family to totally avoid them. So very disappointed ☹️
Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
4 months ago
Horrible rip off, worst customer service I have got, took out a policy based on their fake quote changed £60 to cancel within 30min of taking out the policy which didn’t even start. …More Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
6 months ago
Easily the worst insurance company I've dealt with.
Took out a policy with them in March, however I then sold the related car in May. I called RCIB in order to cancel the policy where they then claimed that I …More Response from the owner6 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
4 months ago
SHOCKING INSURANCE COMPANY, STEER CLEAR!
You can't even get hold of anyone on the phone to switch policies over to new vehicle. …More Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
if I could give zero stars I would. Took out a policy that wont start for another week. Cancelled within 14 day period and going to be charge £60 "admin". Absolutely ridiculous. Wouldnt touch them with a barge pole. Least they could have …More Response from the owner5 months ago
Thank you for your review. I can confirm our cancellation fees are made available to all customers prior to purchase (please see our link https://www.rcib.co.uk/termsandconditions). We would be happy to review this for you if you would like to contact customerchampion@rcib.co.uk.
5 months ago
Spoke with George who was very helpful, he checked the policy to see if everything was ok,he sorted it,all good,all telephone agents should be like George, happy with the cost for the cover level, thank you.
Response from the owner4 months ago
Thank you for your review, we really appreciate your comments about George. We will pass on the feedback
4 months ago
It was lovely to speak to the young lady today, she sorted new insurance for me within less than half an hour
Response from the owner3 months ago
We always appreciate customer feedback and are pleased to here you were happy with the service.
5 months ago
Took a policy recently through these guys, regret it for sure! Went through some crazy validation process which ive never had to do over the last 14years, i went to cancel the policy due to buying a new car and the cost of cancellation was …More Response from the owner5 months ago
Thank you for your review. We take on board feedback and if something has gone wrong, we will do our best to put things right. I can confirm all our cancellation fees are made available to all customers prior to purchase. Please see our …
More
5 months ago
After spending hours on the phone to try and renew my policy with a different company I gave up cancelled and went with right choice. George picked up the phone in minutes and the experience was so much better, I have changed my policy to right choice as the process was so much more straightforward and less stressful. Thank you George
Response from the owner5 months ago
Thank you for your 5 star review.
5 months ago
I am absolutely discusted still waiting for a call , transferred my insurance to new car , ....🤣 I've had 3 different quotes in the past 5 days on email , phoned 4/5 different members of staff who haven't got a clue , I mentioned I want to …More Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
6 months ago
Could not of been any more helpful very informative and professional made a task a pleasure thanks very much for your help jake.
Response from the owner6 months ago
Thank you for your review, we really appreciate your comments about Jake. We will pass on the feedback
4 months ago
Great customer care. Was like talking to a friend. Wonderful person, vigilant and considerate couldn't be happier
Response from the owner4 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
4 months ago
Very good service and thank you for the help they gave me
Response from the owner4 months ago
Thank you for insuring with us and thank you for the feedback.
2 months ago
Would give no stars if I could. The WORST company ever known. Change prices to nearly double. Don’t tell me, then want over £600 for 16 days insurance and to cancel 🙃🙃nope! Do not go with these or ladybird insurance!
Response from the owner2 months ago
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
5 months ago
Just used this company through compare the market, paid the premium and recieved confirmation email which then directs you to their customer portal which doenst work. have tried 3 time to contact them but after 30mins each time have given …More Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
4 months ago
No problems obtaining car insurance. Completed by phone 19/08/22 and pronounced 'All OK' by a courteous 'George': covered from 20/08; documents will be in post to you (as I requested) by Monday 22/8); money taken from my acc. Praps I …More Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
Excellent help when I phoned as my vehicle kept showing up as a manual . The price was also very good, my previous insurer put the price up by £80 this year so NO LOYALTY from them after 5 years .
Response from the owner5 months ago
We always appreciate customer feedback and are pleased to hear you were happy with the service.
4 months ago
Very professional and very helpful. She answered all the questions I had.
Response from the owner4 months ago
Thank you very much for the review, it’s great to hear things went well.
2 months ago
WATCH OUT!!
This is parent company of ladybird insurance. They ripped me off blond and threaten me being put on blacklist if I didn't agree to my insurance increase from …More Response from the owner2 months ago
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
4 months ago
The guy who gave me policy today was absolutely fab and he gave me all the information regarding the policy and make me understand everything in detail
Response from the owner4 months ago
Thank you for your 5 star review.
4 months ago
IF YOU WANT AN INSURANCE COMPANY THAT YOU CAN SPEAK TO - DO NOT USE THIS COMPANY!
THEY TAKE YOUR MONEY EACH MONTH, THEN DOUBLE YOUR RENEWAL FEE.....EVEN THOUGH …More Response from the owner3 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
Great customer service by Charlie, he delt with my renwal query quickly and professionally, I am more than happy with the outcome, he managed to get a much better deal for me and Sheduled a call back bang on time because I was having issues with my online banking, I am so pleased to be staying with Right Choice for yet another year.
Response from the owner5 months ago
Thank you for taking your time out to write this lovely review. We love to hear that our staff are making customers happy and giving great service.
4 months ago
I would like to thank Andre for insuring my vehicle and he was very kind and a gentle even the lain cut off by accident he contacted me as soon as the lain cut off I appreciate it his help .
Thank you so much
Response from the owner4 months ago
Thank you for your review, we really appreciate your comments about Andre. We will pass on the feedback
3 months ago
Very pleasant and informative did everything to get me the right cover
Response from the owner3 months ago
Thank you for insuring with us and thank you for the feedback.
4 months ago
George was helpful, quick and listened to my needs today. I'd recommend to anyone. Thank you
Response from the owner4 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
6 months ago
Absolutely awful, didn’t give me a chance to amend my details with them, took my months insurance two days prior to cancelling my car insurance. Left me high and dry with no car insurance. Do NOT recommend at all.
Response from the owner6 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
3 months ago
Up to now everything fine.
However its easy paying for a service.....the proof will be if you need to call upon it.
Response from the owner3 months ago
Thank you very much for the review, it’s great to hear things went well.
4 months ago
Politely and wel informed Customer Service
Quick and easy process
Thanks
Response from the owner4 months ago
Thank you for your 5 star review.
4 months ago
Don't touch this company. Paid a deposit and first month's insurance then my head gasket went on the vehicle. I cancelled the policy to be told I now need to pay over £150 back on top of the £174 I have already paid I was only with them for 2 weeks. They make their money by ripping people off.
Response from the owner4 months ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
4 months ago
Friendly, realistic and transparent customer service.
Would definitely recommend this broker.
Response from the owner4 months ago
We always appreciate customer feedback and are pleased to here you were happy with the service.
2 months ago
The worst company you can ever purchase from doesn’t even deserve a 1 star. Policy was cancelled within 3 days and they are refusing to refund the deposit. STAY AWAY
Response from the owner2 months ago
Thank you for your review. We take on board feedback and if something has gone wrong, we will do our best to put things right. I can confirm all of our cancellation fees are made available to all customers prior to purchase. Please see our …
More
4 months ago
So helpful and polite, would definitely recommend you.
Response from the owner4 months ago
Thank you for insuring with us and thank you for the feedback.
4 months ago
Thanks to Georgia, I made a good saving on my Car Insurance with no compromise on cover. Very pleased, as always, with Right Choice.
Response from the owner3 months ago
We thank you for the feedback.
4 months ago
Avoid RCIB even if you have to pay more elsewhere. Worst customer service of any company I have used for over 20 years …More Response from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. We would like to confirm that premiums are based on the information provided. If information changes or is …
More
4 months ago
Quick response to my telephone call with my inquiry resolved without delay. Customer service officer was able to reduce my premium, but could have been reduced further.
Response from the owner4 months ago
Thank you for insuring with us and thank you for the feedback.
3 months ago
Excellent service, and hassle free, I would highly recommend
Response from the owner3 months ago
Thank you very much for the review, it’s great to hear things went well.
3 months ago
Charlie was very helpful and very clear… amazing service!
Response from the owner3 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
a month ago
THE WORST MOTOR INSURANCE COMPANY EVER I HAVE TO DEAL WITH!!!!!
I PURCHASED THE INSURANCE BEING THE CHEAPEST ONE, AND IN THE END THEY ASKED ME TO PAY £280 PER MONTH. THEY SEARCHED MY FILE, AND THEY FOUND 2 "CLAIMS" ONE ITS …More Response from the ownera month ago
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
7 months ago
After my insurance was accepted right choice then contacted me to say they are increasing my monthly payment because they can see a non fault claim against me?!? After investigating this I found out that the claim in question was related …More Response from the owner7 months ago
Thank you for your review. We would like to investigate your experience, please can you contact customerchampion@rcib.co.uk.
5 months ago
Alex was very good on the phone and didn't leave anything out thanks very muchn
Response from the owner5 months ago
Thank you for your review, we really appreciate your comments about Alex. We will pass on the feedback
7 months ago
Should rename your business from Right Choice to NO Choice.If possible I would take some stars rather diving them any. Stay away from this insurers. Trying to get in touch for about 3 weeks via calls and emails with ‘ CUSTOMER DON’ T CARE …More Response from the owner7 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
6 months ago
I did a big mistake to take my insurance with RCIB, it's a customer "don't care" team of arrogant and annoying people. It is a big joke! I have been under so much stress since the first day I have taken this insurance. Emails everyday …More Response from the owner6 months ago
Ms Lasmel, Thank you for your review, we would like to apologize for our call times as you can imagine we are getting a high number of calls that this present time. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
6 months ago
I'm writing this review as I get to minute 30 waiting for my call to be answered. I just want to cancel my insurance, there is no option to do it online and no call handlers apparently? Few minutes wait is understandable, 30+ minutes though?
Response from the owner6 months ago
Mr Brown, Thank you for your review, we would like to apologize for our call times as you can imagine we are getting a high number of calls that this present time. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
6 months ago
Would leave less if possible!!
So been insured 4yrs same insurer, all of a sudden they needed to see my license…misplaced my license when working away through covid on power stations to keep …More Response from the owner6 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
6 months ago
Its been 5-6 days that I am trying to contact them. Waiting on the phone at least 30-35 minutes.. Even 1hr but no answer. We have a life we can't be on the phone all day waiting for an answer. I can't understand how can they be so busy that …More Response from the owner6 months ago
Thank you for your review, we would like to apologize for our call times as you can imagine we are getting a high number of calls that this present time. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
6 months ago
There are no less star than one and I am out of options because if it was -5 stars I will rate them that. Scum of the all scums the customer services absolutely disgusting. You do not know what to expect from the biggiining, practically …More Response from the owner6 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
4 months ago
Wish I could give them zero . 2 days insurance was cancelled my them then charging me 220 for the pleasure , its impossible to contact them , received a debt letter after I apparently having contacted them ( when its impossible) going through complaints procedure with resolver , this company wants shutting down.
Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
7 months ago
Took out a policy last month. Uploaded NCB and now they want proof of when last policy ended even tho the NCB proof states this info. Trying to get thru for 30mins now and still trying. All their reviews state that they take deposit and …More Response from the owner7 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a month ago
Worst car insurance company ever had to deal with set up was fine got a email Requirement 2 documents sent them off every other day Constantly getting emails asking for more then log book had wrong date sent me email saying own extra £118 …More Response from the ownera month ago
Thank you for your review. We take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
4 months ago
Very friendly advisor and had my insurance up and running in less than 30 minutes ☺️
Response from the owner4 months ago
Thank you very much for the review, it’s great to hear things went well.
6 months ago
I have tried to login to my customer account to attach a copy of my driving license but it does not allow me to. I have sent multiple emails and called several times only to be left on hold for almost an hour with no Answer. This service …More Response from the owner6 months ago
Mrs Buscher, Thank you for your review, we would like to apologize for our call times as you can imagine we are getting a high number of calls that this present time. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
5 months ago
Got to the point and made adments to. Insurance policy and was done within 10 mins fast quick service
Response from the owner5 months ago
We thank you for the feedback.
6 months ago
Very knowledgeable and made everything simple and easy, highly recommended and valuable member of the company. Thank you Harry.
Response from the owner6 months ago
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Harry reads this.
3 months ago
Ani customer service is excellent very happy
Response from the owner3 months ago
Thank you for your review, we really appreciate your comments about Ani. We will pass on the feedback
7 months ago
One of the best customer service advisor I had approached until now. Thanks Ani
Response from the owner7 months ago
Thank you for your review, we really appreciate your comments about Ani. We will pass on the feedback
6 months ago
Never ever get this insurance, worst customer service. SCAM SCAM SCAM. You heard right, is a scam company. No one picks up their phone and the email doesn’t get responded back. I cancelled my insurance within the same day and somehow they …More Response from the owner6 months ago
Zahra Heidari, Thank you for your review, we would like to apologize for our call times as you can imagine we are getting a high number of calls that this present time. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
7 months ago
Most stressful experience of my life. After 5 months of driving, I finally saw a quote for a lot less than what I’m paying. Sounds great right? I sign up, get my policy, all is smooth. Now, a big detail here, is when I started this policy, …More Response from the owner7 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
6 months ago
I have been insured with this pathetic company just over a month and no matter what it costs I think its time to cancel. Its not the money its the backwards service. I will pay them to leave me alone. Remind me of a bully I once knew.
Response from the owner6 months ago
Thank you for your review, it is a shame that you have had this experience with us. We would like the opportunity to find out more with the hope to put things right. Please contact customerchampion@rcib.co.uk and we will be able to assist you.
5 months ago
Great customer service and well mannered
Response from the owner4 months ago
We always appreciate customer feedback and are pleased to here you were happy with the service.
7 months ago
1 of the best people I has spoken to who sorted and helped me through everything without a problem I recommend her to everyone 😊
Response from the owner7 months ago
Thank you for your kind words and 5-star review.
5 months ago
Absolutely rubbish! Avoid! The service level from this company AFTER you have taken out your car insurance policy and paid your money is truly shocking. Avoid this cowboy outfit!
Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
3 months ago
After receiving a quote which I thought was a little too good to be true I phoned to speak with an actual person just to go through the policy to check I hadn't missed anything. I spoke with Perry who was very professional throughout and …More Response from the owner3 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
7 months ago
If you're thinking of going with this insurance brokers, DONT BOTHER! First of all I had to send proof of address for me and a named driver, which I had to email over 3 times before they accepted it, and anything that I wanted to change on …More Response from the owner7 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
Disgracefull told me my car was a total write off wouldnt let me get my belongings from the vehicle either then paid me a fraction of what it was worth then the cheeky gits went and sold the car on to somebody else as i recieved a letter …More Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
6 months ago
I was happy to be helped by Charlie today with my car insurance. He did not rush me and was helpful and polite. He answered all the questions that I had taking the trouble to explain things clearly to me.
Response from the owner6 months ago
Thank you for your review, we really appreciate your comments about Charlie. We will pass on the feedback
5 months ago
Hi
I m 5 years customer with right choice brokers ( please please care fully)
--------------------------------------------------------------- …More Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. Please contact us on customerchampion@rcib.co.uk as we would like to investigate this further
a month ago
Warste company ever becarful everyone's i pay in 5 mounth wat i pay now in 1 years with deferent company they didling nd ripping people off scam company, zero stars
Response from the ownera month ago
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
6 months ago
Since giving my last review i needed too speak too them I tried twice i was on hold 3hrs got too 8 in queue and was cut off next day tried again no joy this time 3hrs 40mins there app didn't work was changing my car ,in the end I give up
Response from the owner11 months ago
Thank you for your 5 star review.
4 months ago
Great service got my quote down by £250
Thank you 👍👍
Response from the owner4 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
4 months ago
absolutely brilliant andre very helpful
Response from the owner4 months ago
Thank you for your kind words and 5-star review.
11 months ago
Critical: Professionalism, Quality, Responsiveness, Value
One start is actually a lot for them!
Worst insurance to date.
Iv opened many insurance for friends and family and experience different …MoreResponse from the owner11 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
a year ago
Critical: Professionalism, Quality, Responsiveness, Value
People I will save you the time and tell you to NOT WASTE YOUR MONEY on this company. …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
9 months ago
So, I signed up to these guys. They’ve taken my deposit, and emailed saying my insurance isn’t valid. I have now been on hold for the past 2 hours! Why take my deposit, if my insurance isn’t valid. This is super frustrating!!! As I never …More Response from the owner9 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
3 months ago
Such a nice lady very supporting very skilled lady she knew that how to talk with costumes it was great to talk with her
Response from the owner3 months ago
Thank you for your 5 star review.
10 months ago
There appears to be a short fall when it comes to answering the phone. The chap I spoke to was not at all surprised when I mentioned of two phone calls and waiting 30 minutes plus with no answer. …More Response from the owner10 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
10 months ago
A relatively pricey car insurance company. Can be found on comparison websites and pay out when a claim is made. I had an accident (my fault due to snow) and they responded relatively well. Took a little time to finally organise payment and …More Response from the owner9 months ago
We thank you for the feedback.
a day agoNEW
Worst insurance company to deal with look somewhere elce for a more organised company
3 months ago
Pleased with the process of renewing my insurance today. The service form the Adviser Amanda C was execeptional.
Response from the owner3 months ago
Thank you for your 5 star review.
5 months ago
Spoke to Tammy today with regards to home ins. She was professional, helpful and polite and was able to give us a very competitive quote.
Response from the owner5 months ago
Thank you for your review, we really appreciate your comments about Tammy. We will pass on the feedback
3 months ago
Don't go anywhere near these guys!
They emailed me to say my insurance is cancelled as I hadn't provided proof of driving license picture (I had) …More Response from the owner3 months ago
Thank you for feedback, sorry to hear of your experience. A member of our Complaints Dept will be in contact shortly to investigate this further
9 months ago
This is my second policy with this company (work van ) which got stolen 6 months ago.
8 weeks after it was stolen I contacted the company to see what was going on …More Response from the owner9 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
10 months ago
Emily rang me today to remind me my House Insurance is due for renewal. She ASKED if I wanted a quote from Right Choice Insurance Brokers. Her manner was polite, not pushy and as it was a real person asking with all the right security …More Response from the owner10 months ago
Thank you for your review, we really appreciate your comments about Emily. We will pass on the feedback
8 months ago
Charlie was a great help and did everything he could to get me the best deal. Very friendly and very helpful. Would recommend this company and I've had insurance with them before.
Response from the owner8 months ago
Thank you very much for the review, it’s great to hear things went well.
8 months ago
Very polite and patient too. Went out of the way to help me get the best policy for my needs.
Response from the owner8 months ago
Thank you for your 4 star review.
6 months ago
Great costumer service very polite very happy ..
Response from the owner6 months ago
Thank you for your 5 star review.
6 months ago
WORST INSURANCE BROKER EVER! The brokers cancelled my policy and then have the cheek to charge me £120 cancellation fee. Because of unacceptable millage from last years MOT, half way into the policey. So then why issue me insurance in the first place then if they knew that. So now my premiums will go up, feeling like one BIG SCAM!
Response from the owner6 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
6 months ago
Worse company to deal with- I am on hold for the past 2 days, I received an email saying that my policy needs validation otherwise they are going to cancel my insurance. I have sent emails no answer. They have taken out my deposit straightaway however, no one to answer questions.
Response from the owner6 months ago
Thank you for feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
10 months ago
If I could leave minus stars I would!! AVOID THIS COMPANY LIKE THE PLAGUE - Worst ever company in my 25+ years of driving! …More Response from the owner10 months ago
Thank you for reaching out to us, we do value feedback from all of our customers and we are sorry you have had this experience. A member of our Complaints Dept is looking into this for you, and will email you directly.
3 months ago
In 14days i canceled my insurance....they didnt pay my deposit money back and plus they charge £40 more.....be carreful 😡😡
Response from the owner3 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
10 months ago
Helpful customer service and a good priced quote... however after paying in full the documents were incorrect and they wanted around £200 more than paid. Shocking service as I had been very clear about what I needed before purchase.
Response from the owner10 months ago
Thank you very much for the review, it’s great to hear things went well.
6 months ago
Dealt with a lovely woman Amanda.
She explained every to me in a very professional manner and was brilliant to deal with. …More Response from the owner6 months ago
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Amanda reads this.
3 years ago
1hr20 minutes before I spoke to the person I'd actually tried to contact, sent documentation but not reply confirming despite me asking. Documentation required they send to customers got send to a completely different email, only use them …More 
4 months ago
AVOID! AVOID! AVOID! After taking a policy out with these clowns, they then add another £50 a month on my policy and then decide to cancel my policy and say they are charging me £250 for the privilege and say they are taking it from my …More Response from the owner4 months ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
a year ago
Critical: Professionalism, Quality, Responsiveness
So brought an insurance policy and paid in full £157.56p two months later I get a letter from the dvla your car isn't insured and a £80 fine, contact them and yes they took the money but did not activate a policy! Now I constantly calling …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
8 months ago
1 star is too much for this company but I couldn’t write a review giving zero stars!
AVOID at all costs , …More Response from the owner8 months ago
Thank you for your review, we have tried to reach out to you without success. It is a shame that you have had this experience with us. We would like the opportunity to find out more with the hope to put things right. Please contact customerchampion@rcib.co.uk and we will be able to assist you.
a year ago
Took my insurance out a year ago, never had a problem whilst insured. Renewal came up and they sent me my quote, for more than three times what I’d paid the year before! Rang up to say I wouldn’t be renewing, with one more year no claims I …More Response from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
3 months ago
Really quick informative and helpful and friendly
Response from the owner3 months ago
Its great to hear that our staff have exceeded. Thank you for the feedback
7 months ago
Spoke with Charlie over the phone to sort an issue encountered when trying to purchase car insurance and he was brilliant had it sorted in no time (error was on my part) fast, efficient and super helpful I'd highly recommend.
Response from the owner7 months ago
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Charlie reads this.
5 months ago
Brilliant service, very knowledgeable and helpful thanks
Response from the owner5 months ago
Its great to hear that our staff have exceeded. Thank you for the feedback.
3 months ago
Scammers charged an extortionate cancellation fee for NOTHING!! DONT USE THEM THEY LURE YOU IN BY CHEAP QUOTES!!
Response from the owner3 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
3 months ago
In my experience RCIB offer a good service at a fair price.
Vrisha the agent I spoke to was very helpful and well informed.
Response from the owner3 months ago
Thank you for your review, we really appreciate your comments about Vrisha. We will pass on the feedback
7 months ago
Trying to cancel my Policy have tried all ways. Portal says customer not recognised. Email Responded saying I have to ring customer services phone number. Phoned Customer Services and they hung up. Messaged via Facebook, no response. Phone lines far too long to wait.
Response from the owner7 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
3 months ago
Very good customer service
Response from the owner3 months ago
We thank you for the feedback.
5 months ago
I purchased my car insurance through Amanda. A confident and knowledgeable advisor who guided me through the policy and answered all my questions clearly. This resulted in a quote cheaper than the original online quotation. I would recommend RCIB without hesitation.
Response from the owner5 months ago
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Amanda reads this.
6 months ago
Have been a great insurance company and worthy of 5 stars.
Have stopped offering Bike insurance now which means moving as my bikes come up for renewal.
Response from the owner6 months ago
We thank you for the feedback.
6 months ago
Insured Landover may 7th around £200 about 7 wks later wanted to change vehicle to Audi was told can't on that insurer and was told price was £361 less £69 for outstanding landy insure in the meantime rang compare aegis offeref £181 for …More Response from the owner6 months ago
Thank you for your review. We take on board feedback and if something has gone wrong, we will do our best to put things right. I can confirm all our cancellation fees are made available to all customers prior to purchase. Please see our …
More
6 months ago
Do not recommend. Took a policy out with these and they cancelled it for something that wasn't my fault at all. Gone with a much better insurer.
Response from the owner6 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
6 months ago
They got me best deal and they was friendly and very helpful
Response from the owner6 months ago
Thank you for your 5 star review.
4 months ago
Tried to cancel insurance told had to pay $90 even though scraped car hard to contact doubt if they get any more business from us not impressed avoid
Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
Spoke to a gentlemen named Sam. Amazing customer service, amazing person all together. Need more people like you mate! Thanks again.
Response from the owner5 months ago
We thank you for the feedback.
6 months ago
Kirsty, knew more about me than I could even remember myself! How do they do that?
KIrsty was charming and very helpful, it was a pleasure to deal with her!
Response from the owner5 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
6 months ago
AVOID AT ALL COSTS
This got to be the worst insurance company on earth. No one answer the bloody …More Response from the owner6 months ago
Mr Meer, Thank you for your review, we would like to apologize for our call times as you can imagine we are getting a high number of calls that this present time. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
7 months ago
AVOID THIS COMPANY. Worst insurance company ever. Charging me £60 for cancelling a policy that is yet to start and still within 14days cooling off period. Waited on the phone for 1hr:45mins to speak with a customer care agent. AVOID RCIB!!!!
Response from the owner7 months ago
Thank you for your review, We take on board all feedback that has been given and do our best to put thing right. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk.
3 months ago
Good experience buying with RCI. The agent Andre was polite, swift and explained everything thoroughly.
Response from the owner3 months ago
Thank you very much for the review, it’s great to hear things went well.
4 months ago
Good lad helped me.out quick as possible.
Response from the owner4 months ago
Thank you for insuring with us and thank you for the feedback.
11 months ago
Please don’t insure with this fake insurance brokers they just rip you off keep on asking my no claim bonus certificate after I uploaded 3times on their portal and spoke to customer service about it 5times!! They just wait for 14days and …More Response from the owner11 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
7 months ago
If I could give no stars I would. They are terrible! Every time I've called them I'm on hold for over 2 hours, and when you get through they can't help you or if on hold so long they're closed but no message to tell you. I've never had so …More Response from the owner7 months ago
Ms Rebekah, Thank you for your review, we would like to apologize for our call times as you can imagine we are getting a high number of calls that this present time. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
11 months ago
Critical: Professionalism, Quality, Responsiveness, Value
Cancelled my policy within 1 hour of setting it up and they charged £60! despite it being well within the 14 day cancellation window. …MoreResponse from the owner11 months ago
Thank you for your review, We take on board all feedback that has been given and do our best to put things right. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk.
7 months ago
Cheryl was so helpful and did everything she could to help me out , brilliant service
Response from the owner7 months ago
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
6 months ago
Very kind and made me understand properly, normally I find it hard to understand this things
Response from the owner6 months ago
Thank you very much for the review, it’s great to hear things went well.
a year ago
Positive: Professionalism, Quality, Value
Just spoke to Andre from Right choice - i called to cancel as my premium went up from last year and i was getting £57 cheaper on comparethemarket.com.
he was really helpful and positive - we ended up getting the quote cheaper than …MoreResponse from the ownera year ago
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Andre reads this.
a year ago
Critical: Value
We have 4 cars at our new address, we changed our address with all 4 insurance companies, 3 just changed the address with no additional charge but Right Choice decided that because we had moved 5 mile down the road and we only had 4 months …MoreResponse from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
8 months ago
Amazing company I have used them for the past ; years , spoke with a lovely man called jake it was so simple easy and quick and amazing customer service
Response from the owner8 months ago
Thank you for your review, we really appreciate your comments about Jake. We will pass on the feedback
5 months ago
Very helpful and very nice person
Response from the owner5 months ago
Thank you for your 5 star review.
a year ago
Absolutely disgusted, do not use. After having been given a quote for all my details my quote was doubled because I forgot to update my current career a month before the policy was even due to start. Manager and staff both very unhelpful …More Response from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
George was very helpful, would definitely recommend
Response from the owner5 months ago
Thank you for your review, we really appreciate your comments about George. We will pass on the feedback
a year ago
Critical: Professionalism, Quality, Value
Absolutely rip off and poor service. Having been using this company two years ago they phoned I renewed my contract, and this year they auto renew my contract, without my agreement. I phoned the same day when the insurance starts, they …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
5 months ago
Very helpful and friendly service!!
Response from the owner5 months ago
Thank you very much for the review, it’s great to hear things went well.
4 months ago
Steven was very helpful and led to me taking your insurance. Many thanks and well done Steven
Response from the owner4 months ago
Thank you for your review, we really appreciate your comments about Steven. We will pass on the feedback
a year ago
Critical: Professionalism
This company wants money don’t care about customer send email no paperwork received please use better company don’t think they are cheap so fine it’s ok.
Don’t help to resolve customer service only give u miss call don’t get any …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
8 months ago
I spoke with Daniel Mahoney after having some issues and he is the guy that gets things done. Great service !!
Response from the owner8 months ago
Thank you for your 5 star review.
3 months ago
Do not make insurance with them,they gonna overcharged you.!!!
Absolutely disgrace
Response from the owner2 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
4 months ago
Happy with all information and service provided
Response from the owner4 months ago
Its great to hear that our staff have exceeded. Thank you for the feedback
a year ago
Critical: Professionalism
I have never had such a TERRIBLE experience in all my life. The amount of stress, time and money wasted dealing with this company was an absolute joke.
Whatever the initial quote is they will not stick with it and will try to get …MoreResponse from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
9 months ago
POOR SERVICE and if I could give no stars I would....!!
My current bike is a 2015 GSXR1000 and I pay £400 per year Insurance. I have …More Response from the owner9 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further. Our administration fee currently stands at £35.00. Any other cost are linked to your insurance premium.
a year ago
Just purchased car insurance and they request that you send them a certificate of no claims in which my previous insurance company (Churchill) do not give to their customers. They are the only company in the UK not to accept renewal notices …More Response from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
Extremely helpful , polite and respectful
Response from the owner5 months ago
Thank you for your 5 star review.
5 months ago
Stay way away they take your money I cancelled my insurance before the 30 day period and now they are demanding another £175 after me paying £140 for an deposit to only be insured for less then an month 🤬
Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
7 months ago
Right Choice was in mine and many others a WRONG CHOICE, couldn't contact for weeks to swap over insurance to new car so had to insure with AXA then when they finally contacted me after submitting a call back via email 5 days later they charged me over £200 to cancel policy, lesson learned never again
Response from the owner7 months ago
Thank you for feedback and sorry to hear of your experience. We would like to investigate this for you, please contact us on customerchampion@rcib.co.uk
9 months ago
I spoke with Daniel today, he was amazing. He was polite, professional and really helpful. He took the time to explain things to me and made sure that I fully understood things before going ahead. Great job, thank you!
Response from the owner9 months ago
Thank you for your kind words and 5-star review.
4 months ago
Really knowledgeable and very efficient
Many thanks
Response from the owner4 months ago
Thank you for your 5 star review.
a year ago
Critical: Quality, Responsiveness, Value
Extremely poor service.
Initially chose to insure through these guys due to the price, yes the policy was one of the cheapest available, however with extremely high excess but as times …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
9 months ago
Deplorable service. Insured mid Feb. Cancelled last week and took majority of my payment with no reason. Stating they didn't have all my documents SUDDENLY. I am legally taxed and have licence. As a pensioner on my own they caused me a lot of stress and now borrowed money to reinsure with a reputable company. Disgraceful
Response from the owner8 months ago
Thank you for reaching out to us, we will always do our best to help and rectify things that may have gone wrong. A member of our Complaints Dept will be in touch with you shortly to discuss.
5 months ago
Never again do this company want to know the useless people do not answer calls do not reply to e-mails. I canceled my insurance after a week I do not recommend this company to anyone
Response from the owner6 months ago
Sebastian Kosecki, Thank you for your review, we would like to apologize for our call times as you can imagine we are getting a high number of calls that this present time. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
7 months ago
They never pick up the phone. When they called me, I asked if they could hold the line but the guy hung up on me. Really disappointing as my insurances got cancelled because they couldn’t contact me and never picked up the phone.
Response from the owner7 months ago
rxsyliv, Thank you for your review, we would like to apologize for our call times as you can imagine we are getting a high number of calls that this present time. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
5 months ago
Absalute joke of a company.my wife was charged 200 pounds for our insurance as a down payment only for them to cancel it within a week and to be told no refund so it cost us 200 quid for a weeks cover.stay well away peeps.
Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
8 months ago
AVOID AVOID AVOID. if your stupid enough to fall for the cheap insurance like I did then get it changed ASAP.
Rude staff that are more interested on arguing with you than trying to help. I got charged am extra 200 on top of my 'cheap' deal
Response from the owner8 months ago
Thank you for your review, We take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
3 months ago
Liers trying to extort as much money as possible and then withdrawing cover do not go with this company will leave you hanging on to get as much money as possible and then come up with a reason to cancel cover
Response from the owner3 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
7 months ago
Worst insurance I’ve ever dealt with. Paid £580 in full to then get phone calls a month later saying I have a claim that wasn’t my fault and wasn’t on my claims but I owe an extra £270 I asked to cancel and was told I’ll only receive £20% of my refund! Disgusting
Response from the owner7 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a year ago
Positive: Professionalism, Quality, Responsiveness, Value
I got a new bike and insured it with devvit as they were cheap and was OK service with my old bike but when it came to the new bike my insurance went up about double the amount and the lady on the phone was no help and was putting …MoreResponse from the ownera year ago
Thank you for insuring with us and thank you for the feedback.
5 months ago
Efficient with dealing with and setting up new policy with ease
Response from the owner5 months ago
Thank you for insuring with us and thank you for the feedback.
a year ago
Insured with them for a year which was 'okay' especially since I had a crash and they managed to sort the settlement though they still have it on my record as still active though it's not. Hence the two stars. …More Response from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
9 months ago
Never reply to emails, when you phone they can't sort it out - "I'll flag your message" . I've been waiting since Nov for a claim to be settled. I think it will be 6 months before I see any money. I know covid is still around etc, etc - but they could at least reply, instead of ignoring me
Response from the owner9 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
a year ago
Critical: Professionalism
Terrible customer service. DO NOT ANSWER THE PHONE.
Fleeced me for nearly a year for my car insurance. (£200 per month for my basic policy while the policy I now have for exactly the same vehicle is £78 per …MoreResponse from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
4 months ago
Hello, I met a man called Jake today, he works for an insurance company, which I joined today , Ladybird insurance ,Jake took me all the way through from start to Finnish very professional and saved nearly £60.00 of my old renewal policy. Well done.
Response from the owner4 months ago
Thank you for your review, we really appreciate your comments about Jake. We will pass on the feedback
a year ago
Critical: Professionalism, Quality, Value
Unethical, unprofessional and fraudulent insurance company masquerading as a genuine insurer. Days after taking out cover I was informed that a change was needing to be made to my policy which would essentially double the cost of my cover. …MoreResponse from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
a year ago
Positive: Professionalism, Quality, Value
Spoke to a few people in the business who have been super professional and active in trying to get me the best deal. On this occasion I was helped by Josh who provided super incite into the breakdown and tried to get me an even better rate. …MoreResponse from the ownera year ago
Thank you for your review, we really appreciate your comments about Josh. We will pass on the feedback
9 months ago
I have stayed with right choice Insurance for a couple of years. Ari was friendly and professionally throughout the call. I felt confident I was getting the best new deal price and she could t of done anything more to help.
Response from the owner9 months ago
We always appreciate customer feedback and are pleased to here you were happy with the service.
a year ago
Positive: Professionalism, Quality, Responsiveness, Value
Everything is easy to sort out, Perry was very helpful, went through everything clearly and sharply. He called me back when the line dropped which I have never got from a previous company, I always have to call back, thanks mate. Really …MoreResponse from the ownera year ago
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Perry reads this.
a year ago
Critical: Quality, Responsiveness
By far the worst insurance company I have used. I have been trying to change some details in my policy. Requested a call back 3 times no one has contacted me. Sent them an email twice no one has responded. Tried to call them after waiting …MoreResponse from the ownera year ago
Thank you for your review.. We are experiencing a high number of calls at present as we are an inbound call centre, but we do try our best to answer all calls as quickly as possible. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
8 months ago
thank U Jake for ur help your quick respond saved my time and money very polite humble and helpful thanks again and wish u best of luck in ur career ur 5 star
Response from the owner8 months ago
Thank you for your review, we really appreciate your comments about Jake. We will pass on the feedback
a year ago
Critical: Professionalism, Quality
I was asked when I had my licence and they did not specify that they needed my bike license date, rather than the date I started riding a bike (under a C.B.T pass) This mistake of date entry has cost me over £800 for a insurance that was …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
4 months ago
Do not use this company. I have submitted complaint to ombudsman. No one ever answers the phone. If you call you'll be on hold for over 2 hours.
Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a year ago
Critical: Professionalism, Quality, Responsiveness, Value
Disgusted by their admin fees and their lack of response!
I've been on the phone to them 3 times today and every time I've been fobbed off …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
5 months ago
Excellent service great 👍.
Response from the owner5 months ago
Thank you very much for the review, it’s great to hear things went well.
11 months ago
Could not fault the service I received off Casey, she was very helpful polite & efficient she is a definite asset to the business.
Response from the owner11 months ago
Its great to hear that our staff have exceeded. Thank you for the feedback!
9 months ago
My insurance was renewed very quickly and efficiently. I got a great deal and I am highly impressed with service. I'll be sticking with Right Choice in the future.
Response from the owner9 months ago
Thank you for your kind words and 5-star review.
10 months ago
Glad I stayed with them customers service was spot on, Charlie was a great help, and is a credit to your company even saved me a couple of quid on my new policy 💲💲
Response from the owner10 months ago
Thank you for your review, we really appreciate your comments about Charlie. We will pass on the feedback.
10 months ago
Excellent service and found me a cheaper insurance than quoted. Easy to renew. Very pleased
Response from the owner10 months ago
We always appreciate customer feedback and are pleased to here you were happy with the service.
9 months ago
Amanda was really lovely, supportive and met all my needs today. I wasn't sure if I was going to renew my policy but she was brilliant and I couldn't say no.
Response from the owner9 months ago
Thank you for your review, we really appreciate your comments about Amanda. We will pass on the feedback
a month ago
Critical: Professionalism
Paid £126 for insurance deposit as was cheapest on money supermarket then gets a call saying that we
cannot offer you cover so you will be charged cancellation fees etc for £200 for …MoreResponse from the ownera year ago
Thank you for your review, We take on board all feedback that has been given and do our best to put thing right. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
11 months ago
Excellent and professional service provided. Spoke with Kirstie who was polite and efficient. Thanks you from new customer 😀
Response from the owner11 months ago
Thank you for your review, we really appreciate your comments about Kirstie. We will pass on the feedback
3 weeks agoNEW
Great insurance super fast sorting things out after an accident
Response from the owner3 weeks ago
Thank you for your 5 star review.
9 months ago
Very helpful, professional and patient.
Although my purchase was done online through cashback website and we had some problems completing the purchase online, after calling them, they managed to keep my original low quote. Good service.
Response from the owner9 months ago
Thank you for your kind words and 5-star review.
7 months ago
Right Choice insurance is the great choice,also the advisor name called Georgia she’s very helpful and friendly with my policy to renewing today .I can’t find any better insurers out there , highly recommended
Response from the owner7 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
11 months ago
Worst insurance company ever. Don't go near this company. Paid upfront £290 for a whole years policy after, 2 months of having insurance elapsed, I sold the car and wanted to cancel, refund calculated after broker fees and setup charge £6.97. What a joke.
Response from the owner11 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
2 years ago
Critical: Professionalism
FIVE STAR REVIEWS ARE FAKE!
We are all having the same experience with this 'company'. BEST THING TO DO IS …More
a year ago
Critical: Professionalism, Quality, Value
Like others on this site, I was given a more expensive quote after going through their "validation" process, which I went through less than 2 hours after choosing a policy. They told me I had a claim on a previous insurer, which was totally …MoreResponse from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
a year ago
Positive: Professionalism, Quality, Responsiveness, Value
Renewed car insurance today on the phone having received an email reminder. Spoke with Michael as we had a couple of questions. Michael answered both questions fully and was very friendly and easy to deal with - very professional and it …MoreResponse from the ownera year ago
We always appreciate customer feedback and are pleased to hear you were happy with the service.
8 months ago
The gentleman I spoke with Andre was soo helpful and polite. I had a problem with getting insurance online and he sorted it very quickly and professionally
Response from the owner8 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service. Will will make sure Andre reads this.
8 months ago
I hope I'm not going to get charged for cancellation I have changed my mind after all the negative reviews, This people make you scared, They should be banned altogether from ever working with customers, I had a Stroke recently the last thing I need dealing with scammers. Avoid avoid the stress is unimaginable
Response from the owner8 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
a year ago
Critical: Quality
Very disgusted with this company, quote was good but then it was increased to near double. Insured on 10th of month and sold car. Tried to get new quote for new vehicle but they were unable to provide quote for that vehicle. So i had to …MoreResponse from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
11 months ago
Perry was very helpful. He could not answer one of my questions about uninsured loss, and went off to find the answer. My only comment about the service would be that I had done a Compare the Market and had got a quote through them, I …More Response from the owner11 months ago
Thank you for your review, we really appreciate your comments about Perry. We will pass on the feedback
a year ago
Had two flawless years with them on car insurance, they were cheaper than my previous insurer. …More Response from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
3 months ago
Very efficient service
Response from the owner3 months ago
Thank you very much for the review, it’s great to hear things went well.
7 months ago
Miss Ani is very professional , she has sort out my policy .I am happy.But one think I want add ,i have 13 years no clam and I didn't get full benefit of my 13 years no clam.
Response from the owner8 months ago
Thank you for your review, we really appreciate your comments about Ani. We will pass on the feedback.
a year ago
Critical: Professionalism, Responsiveness, Value
I am not very happy on the way my case was being handled. I paid £131.00 deposit for renewal and another £191.00 for cancellation of my car insurance which I am not using the car due to repair ( write off ). …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
3 months ago
Very good 👍 service
Response from the owner3 months ago
Thank you for your 5 star review.
3 months ago
Arranged a car insurance policy today with Charlie, all seems fine so far.
Response from the owner3 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
8 months ago
Rubbish. Terrible costumer’s service. They sent a letter to my previous’ car owner saying his policy was cancelled. after 1 week they called me saying my policy was cancelled because the previous owner didn’t cancel his policy when he had …More Response from the owner8 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a year ago
Positive: Quality
I spoke to Lee today when taking out a new insurance policy. He was extremely helpful & had a brilliant phone manner. He gracefully highlighted some mistakes I made on my initial quote due to my dyslexia & amended those for me in order for …More
2 years ago
Like most people I wish I'd looked into this company before purchasing!
Never had a problem before now with an insurance company and I've been driving nearly 12 years! …More 
8 months ago
Very well explained,proffesional service,great experience,thank you.
Response from the owner8 months ago
Thank you for your kind words and 5 star review.
7 months ago
Very helpful and professional and explained everything as I needed
Response from the owner7 months ago
We always appreciate customer feedback and are pleased to here you were happy with the service.
11 months ago
Absolutely a con, need taking off insurance and investigating, paid my deposit and they canceled my insurance after 7 days, phoned and asked to reason why, the so called colleague said they don't no why they have cancelled my insurance but …More Response from the owner11 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a year ago
Critical: Professionalism, Quality, Responsiveness, Value
STAY AWAY FROM THIS COMPANY AT ALL COSTS! NEVER HAVE I FELT THE NEED TO WRITE A REVIEW. …MoreResponse from the ownera year ago
Thank you for your review. We take on board feedback and if something has gone wrong, we will do our best to put things right. I can confirm all our cancellation fees are made available to all customers prior to purchase. Please see our …
More
a year ago
Critical: Professionalism
Where do I start! So I took out insurance back in may on my old vehicle paid £300 deposit and £110 a month, in November I purchased a new car and called them to change over my vehicle they wanted an extra £100pm so obviously I couldn’t stay …More
a year ago
Critical: Value
110% WRONG choice, avoid at all costs, otherwise it WILL literally cost you !
Went through them as I'm all about local companies etc but this particular …MoreResponse from the ownera year ago
Thank you for reaching out to us, we do value feedback from all of our customers. Thank you for taking time out to speak to us , we always do our best to help and rectify things that may have gone wrong. If you need any further assistance, please contact customerchampion@ricb.co.uk
a year ago
Critical: Professionalism, Quality, Responsiveness, Value
AVOID this company!!! Unethical, unprofessional and fraudulent insurance company masquerading as a genuine insurer. …MoreResponse from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
4 months ago
I had a very bad experience with them very poor service i had to cancel my insurance with rcib after 2 months
Response from the owner4 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a year ago
Critical: Professionalism
I had a really bad experience with this insurance company for my car. When I changed address they charged me a further £250! Whereas my partner somehow got some money back?!? (he was insured with a different company) Then when I called to …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
9 months ago
Very happy with the service provided by Jake at RCIB, helpful and to the point. Two insurance policies renewed in less than twenty five minutes. This is the second year with RCIB and to date cannot fault the service provided.
Response from the owner9 months ago
Thank you for your review, we really appreciate your comments about Jake. We will pass on the feedback.
5 months ago
Horrible customer service, you have to stay on the phone for hours and when someone answers they have no clue what they are doing! Avoid save yourself a headache.
Response from the owner5 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
3 months ago
Ani was very helpful and informative
Response from the owner3 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
4 months ago
My quote was dealt very professsionally,The quote explained in full and payment made with ease.
Response from the owner3 months ago
Thank you for your 5 star review.
a year ago
Critical: Value
£50 to change address on an existing policy, unbelievable! I spent more time waiting on the phone to be put through to the right person, than it took to give my new address details. The administration charge and increased risk, according to …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further. Our administration fee currently stands at £35.00. Any other cost are linked to your insurance premium.
5 months ago
All good - positive and competent advice and customer service, making the process look easy. Slightly heavy on price - but isn't everything?!
Response from the owner5 months ago
We always appreciate customer feedback and are pleased to hear you were happy with the service.
5 months ago
Very. Good quick and clean no fuss
Response from the owner5 months ago
Thank you for your kind words and 5-star review.
a year ago
Positive: Professionalism
150% happy talking to a real person, he got my car insurance sorted out promptly whereas I had weeks of problems online, he was a great help and a very friendly and polite chap (Charlie), and he also praised me up
for being a pleasure to talk to. Highly recommended.Response from the ownera year ago
Thank you very much for the review, it’s great to hear things went well.
a year ago
They were the cheapest on the usual comparison sites, so I bought a policy through them.
Couple of days later they messaged to say they were going to cancel my insurance …More Response from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
a year ago
Critical: Professionalism, Quality, Responsiveness, Value
Taking a policy out with RCIB was a big mistake. They doubled the annual premium without speaking to me and automatically started deducting the payments without my approval. …MoreResponse from the ownera year ago
Thank you for your review, We take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
a year ago
Critical: Professionalism, Quality, Responsiveness, Value
This company is very unprofessional, they gave me a quote through a comparison site and took a deposit straight away from my account but then called me an hour later saying they can’t insure me at that price and the premium was gonna be …MoreResponse from the ownera year ago
Thank you for your review, We take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
2 years ago
Critical: Professionalism, Responsiveness, Value
So my Son used gocompare to buy car insurance. He opts to take it with rcib, not unreasonably believing this is the insurance provider. They turn out to be a broker. They take a large deposit from him and then send an e-mail claiming there …More
2 years ago
Critical: Professionalism, Quality, Responsiveness, Value
Stay away! There's a reason they are always the lowest priced quote on comparison sites. Once signing up, prices are always raised by some 'validations'. No one picks up the phone, you are on hold for hours! Once they raise the premium and …More
a month ago
Very expensive! And hidden fees such as cancellation or premiums going up without you knowing.
Response from the ownera month ago
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
8 months ago
Quote would change every time I clicked on it to proceed with payment. Quote was £549/-, when clicked to proceed, it changed to £2650/-... Annoying and misleading.. better to avoid. I went for a different provider, who gave me a quote £16/- cheaper and finished everything in 5 mins.
Response from the owner8 months ago
Thank you for your review, We take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
3 months ago
Totally professional and helpful. Sorted out my problem and rectified it quickly
Response from the owner3 months ago
Thank you for your 5 star review.
6 months ago
Absolutely terrible service con artists nothing more trying to get in touch with them about your policy is impossible but easiest thing ever when it comes to a payment don’t waste your time go else where
Response from the owner6 months ago
Thank you for feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
2 years ago
Critical: Professionalism, Quality, Responsiveness, Value
Avoid at all costs!!
If there was a minus star option, I would definitely give it to this company. We took out our car insurance with them following a quote on a comparison site. …More
a year ago
I will say it's taken me about 3 weeks to get a call back for my renewal alot of back and forth.
Today i finally got the call maybe it was fate telling me to wait but i got the …More Response from the ownera year ago
Thank you for your review, we really appreciate your comments about Amanda. We will pass on the feedback
a year ago
I have not had the best dealings with this company so far. I put through a insurance policy quote on Friday and the money for the deposit was quick enough to come out. And I was under the impression that i was fully insurance as the payment …More Response from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a year ago
Positive: Professionalism
Jessica was a great help really great service cannot fault her. She stayed on the phone until everything was sorted an even offered to ring back if we lost connection. All together she was an amazing help. Would definitely call again when I need insurance again.Response from the ownera year ago
Thank you for your review, we really appreciate your comments about Jessica. We will pass on the feedback
a year ago
I was dealt today by Amanda, who provided an exceptional professional service,thorough and very clear. Time was taken to ensure that the information provided was consise and l understood the implications of what could happen. It was …More Response from the ownera year ago
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Amanda reads this.
7 months ago
Seriously stay away they are a scam company.
They took 260 pounds for a deposit turns out I was not insured .
No 1 called me to set up my policy. …More Response from the owner7 months ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a year ago
Critical: Quality
Had been given a quote that seemed Great at first! Then a phone call 2 weeks later, up it went £100, then a week after that... up it went again £60, I ended up paying £160 more then the original quote monthly? Then they charged me £60 to …More
a year ago
Critical: Professionalism, Quality, Responsiveness, Value
This company is a utter shambles!
Took out car insurance, then requested to upload proof of no claims and licence. Absolutely fine but then tried to upload several times! There system wasnt …More
8 months ago
AVOID . In phone queue for over 5 hours in total . Still didn’t get through so requested a call back. When I finally got a call back there were extortionate additional charges . It then cost me over £160 to cancel policy - for 2 weeks of owning it. Disgusting attitude . AVOID at all costs
Response from the owner8 months ago
Thank you for your review, We take on board all feedback that has been given and do our best to put thing right. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk.
6 months ago
After seeing some negative feedback and 2 non returned calls, we were about to change insurance companies but on 3rd attempt we spoke to CS and they acknowledged issues at present but were working hard to rectify this .We did renew and at …More Response from the owner6 months ago
Thank you for your review, we really appreciate your comments about Georgia. We will pass on the feedback
a year ago
Critical: Professionalism, Quality, Value
I would recommend you that please avoid this insurance company at all cost. Run away from their policy as fast as you can even avoid them if they offer it for free. I bought their policy on 9th of June and had to cancel it after speaking to …MoreResponse from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
2 years ago
Critical: Professionalism, Quality, Responsiveness, Value
>>ZERO STARS<<
They stole my money …More
a year ago
I would strongly avoid this company. They are very happy to take your money but, change details of your policy days later and more than quadruple the premium. When you turn it down, they not only keep your deposit payment, they then charge you a cancellation fee. Save yourself time money and hassle and use a decent company.
Response from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
a year ago
Critical: Professionalism
Very unprofessional bunch of people, no coordination between different teams. I have uploaded my documents 3 times and still I was getting threatening text messages from RCIB saying they will cancel my insurance , and every time I call them …MoreResponse from the ownera year ago
Thank you for reaching out to us, we do value feedback from all of our customers. Thank you for taking time out to speak to us, we always do our best to help and rectify things that may have gone wrong. If you need any further assistance, please contact customerchampion@ricb.co.uk
a year ago
Critical: Professionalism, Quality, Value
Be careful. Clearly don't know what they're doing .
Bought house insurance and all correspondence stated car insurance , rude on phone so cancelled after a week and charged me £85 cancellation fee. …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a year ago
Critical: Professionalism, Quality, Responsiveness, Value
Scammers they give you cheap insurance and call you after a week and saying g you wrote something wrong and cancel your policy and don't even give the deposits of 155 you paid. Scammers guys. They eat from your hard work. All lazy people sitting in the office an stealing your money. Legal action taken.Response from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided, so if information changes or is …
More
11 months ago
Positive: Professionalism, Quality
Very gd service from Charlie proper top geeza gets the job doneResponse from the owner11 months ago
Thank you for your review, we really appreciate your comments about Charlie. We will pass on the feedback
a year ago
Critical: Value
Firstly the majority of these positive reviews here are fake.
This company is about as sly and disgusting as an insurance company could get. …MoreResponse from the ownera year ago
Thank you for your review, we take on board feedback and if something has gone wrong, we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is …
More
3 months ago
Very polite and helpful
Response from the owner3 months ago
We thank you for the feedback.
3 months ago
Gave me the best quote compare to my insurance company I was with 👌👍
Response from the owner3 months ago
Thank you for insuring with us and thank you for the feedback.
9 months ago
The lady that rang me to renew my policy was very pleasant and helpful and made the whole experience very easy.
Response from the owner9 months ago
Thank you for your kind words and 5-star review.
8 months ago
Thank you Andre for all your help. Very professional and helpful
Response from the owner8 months ago
Thank you for your review, we really appreciate your comments about Andre. We will pass on the feedback
a year ago
Critical: Professionalism
Avoid this company at all costs they have just ripped of my wife. £60 cancellation fee charged due to hiding behind a technicality in there terms and conditions during the cooling of period. I can’t believe compare the market have them on …MoreResponse from the ownera year ago
Thank you for your review, We take on board all feedback that has been given and do our best to put thing right. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk.
a year ago
Positive: Professionalism, Quality, Responsiveness, Value
Great service by Alex, listened to what I wanted and delivered.
Good price, good service, all docs now emailed to me as promised.Response from the ownera year ago
Thank you for your review, we really appreciate your comments about Alex. We will pass on the feedback
a year ago
Positive: Value
Obtained best quote from a comparison site, which led me to the RCIB website. Premium confirmed, but one option I chose was not in the summary. I phoned to check. Call was picked up reasonably quickly, but speaking to the receptionist, the …MoreResponse from the ownera year ago
We always appreciate customer feedback and are pleased to here you were happy with the service.
a year ago
Critical: Responsiveness
I got a quote for motorcycle insurance on a comparison site. I needed to talk to someone about the policy.
After holding for in excess of half an hour the switchboard took my details and …MoreResponse from the ownera year ago
Mr Foster Thank you for your review, we would like to apologize for our call times as you can imagine we are getting a high number of calls that this present time. If you would like to discuss your experience, please contact customerchampion@rcib.co.uk
a year ago
Critical: Professionalism
My insurance is up for renewal… great. I probably wouldn’t gone with your company again, but for some reason you think it’s appropriate to leave me 5 voicemails today, 4 yesterday and 4 the day before. 13 voicemails telling me to contact …MoreResponse from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
a year ago
You can sort your insurance out on line and pay your deposit but then about 4 days later they call you back saying that you have filled something out wrong and you end up paying more of a deposit and your premium goes up and then after all …More Response from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
4 months ago
Mandy was very helpful - getting the right price for me!
Response from the owner4 months ago
Thank you for taking your time out to leave this review. We love to hear that our staff are making our customers happy and giving great customer service.
a year ago
Absolutely do not take out a policy with this company on a comparison site, I paid in full on website and was then asked to contact them.
After nearly an hour of being put on hold and questioned constantly I was then …More 
a year ago
They should be called WRONG choice.. my original bike insurance was £60 for the year. but then there were issues with my no claims bonus not being recieved.. so in the past 3 months I've made several calls and spent 2.5 hours in total on …More Response from the ownera year ago
Thank you for feedback, sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further
9 months ago
Charged 250 extra and was not told anywhere in conversation when I was taking policy. Please make sure don’t waste money and see all the review if don’t believe
Response from the owner9 months ago
Thank you for your 4 star review.
6 months ago
I spoke with a csa called Annie.
She was so polite and professional. My car insurance needs were taken care of so efficiently, which in the past has sometimes been stressful, but by the end of the call, I was really relieved and content with the service she provided. :)
Response from the owner6 months ago
Thank you for your review, we really appreciate your comments about Annie. We will pass on the feedback
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